Shipping
Shipping Offers
- Patriot Jacks Outfitters is offering Free Shipping on all orders over $150 for a limited time. Free Shipping offers can take 1 to 3 business days to process. Exclusions apply (no International Orders receive free shipping.)
- Free shipping promotions are subject to changed at any given time. .
- Certain bulk items and large unit purchases may not be eligible for free shipping offers.
- For all Free Shipping offers, we will ship via our carrier and method of choice. We cannot guarantee a specific carrier or shipping method with Free shipping offers.
- If you have a need for the product by a certain date, we recommend you choose to Upgrade to your Shipping Method at checkout.
- Please allow 24 to 48 additional hours for processing and shipment of items that include custom Sewing or Embroidery.
- Please note the processing times associated with our manufacturers. All shipments including Expedited shipping options (Next Business Day, 2nd Day, 3 Day) will be shipped out via your chosen method AFTER the processing time displayed.
Delivery Time
Expedited Shipping selections are available - Next Business Day, 2 Day Air and 3 Day Delivery.
If you require Saturday delivery with UPS, you must call our customer service department at (704) 739-2989 - Saturday deliveries will require an additional charge.
Please be aware that our cutoff time for same day shipping on in stock items from our warehouse is no later than 11am EST.
Please see the displayed processing times associated with the various items we offer. Please add the processing time period to the transit time to figure out the duration to delivery.
Items requiring Sewing or Embroidery may take an additional 24 to 48 hours to process before the order is shipped.
Some items may be temporarily out of stock and will need to be shipped directly from the manufacturer. Please note: it can take 1 to 5 business days for a manufacturer to process these kinds of orders.
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Shipping Time in Transit
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| UPS Ground (Transit time is based on your zip code) | 1-6 business days |
| UPS 3 Day Select | 3 business days |
| UPS 2nd Day Air | 2 business days |
| Next Day Air Saver (Delivery by close of business next business day.) | 1 business day |
| Next Day Air (This is not available in all areas. Consult UPS to verify.) | 11:00am Next Business Day. |
| USPS First Class Mail | 7-14 business days |
| USPS Priority Mail | 5-7 business days |
| USPS Express Mail (Not available in all areas. Consult USPS to verify.) | 1 business day |
| USPS Priority Mail International | 10-14 business days |
| USPS Express Mail International | 5-10 business days |
Patriot Jacks Outfitter's primary shipping carrier is UPS. Below is a map showing Ground Transit times from our warehouse.
Order Cancellations, Refusals, and Address Changes
Requests must be made by phone or email. Requests must be made by 11AM EST the day after the order was placed. If the order was placed after 12PM, on a weekend or on a holiday; the timeframe will roll-over to 11AM EST on the next business weekday.If Patriot Jacks Outfitter's sends the correct items to the address on order and it is refused by the customer, all shipping charges to and from the customer will be deducted from the refund. This includes all shipping charges for any items advertising Free Shipping.
If you find yourself in a special circumstance that requires you to refuse a package, please contact us first for approval.
Adding Additional Items to a Previous Order
We cannot guarantee that requests to add items to previous order will ship with the original order. We will make every attempt to do so but we cannot guarantee it. Additional shipping charges will apply.If You Input Incorrect Addresses
Unfortunately, every carrier charges additional amounts to either redirect or reship packages due to incorrect addresses. If you omit the correct street address, apartment number, PO box, zip code, etc. we have no choice but to pass on the additional charges to you for the additional cost. This can range from $5 to $35 depending upon the region and the reason. Please contact us as soon as possible if you have entered the wrong address on the order.Back Orders
Despite our best efforts, particularly popular items can sell out and when this is the case, we will inform you of the expected earliest delivery date. Please inform us should you wish to cancel at any time and you will receive a full refund.
For orders placed on Friday, if the order is received before Friday 12pm EST, in the vast majority of cases, your order will be shipped that day. If the order is received after Friday 12pm EST, the order will be processed first thing on Monday morning.
Despite our best efforts, particularly popular items can sell out and when this is the case, we will inform you of the expected earliest delivery date. Please inform us should you wish to cancel at any time and you will receive a full refund. We utilize UPS - United Parcel Service as our primary carrier. Please call 704-739-2989 for questions related to alternate carriers or any other shipping related questions.