Our Exchange and Return policies are in effect so that we may provide you the lowest price possible on all of our products. So, our policy is to give you 30 days - to return items for refund or exchange.
The items must be returned or exchanged in a New, Unused and Unworn condition with all tags attached.
Embroidered and/or Sewn items cannot be returned - these items are custom made to order.
All Closeout item sales are final and cannot be returned.
Normal wear and tear is not considered a manufacturer defect.
How to File for a Return
1. Please contact firstname.lastname@example.org or Call us at 704-739-2989
2. Have your order number handy for faster service.
3. Please share with us the details of the reason for Return or Exchange.
4. Obtain an RMA number from our team.
5. Make sure you put the RMA # clearly on the outside of the return shipment - otherwise our warehouse may refuse the shipment as unrecognized.
Allow for the shipping transit time from you to us - depending upon the shipment method you choose for the Return / Exchange.
Please allow 2 to 3 business days for the Return / Exchange to be processed.
You will receive an email confirmation once your new item has shipped or your refund was issued. Patriot Jacks Outfitters is not liable for packages that customers are returning. We encourage customers to obtain tracking information when returning items to us.
ATTN: Patriot Jacks RA####
832 E Kings Street
Kings Mountain, NC 28086
Defective Items: While all of our manufacturers make quality products, sometimes they do make mistakes. If your item is defective, please do not send the item directly to the manufacturer unless otherwise directed - you should contact our Customer Relations team at 704-739-298 first.
Defective Items: Once we receive your item back in our warehouse, we and the manufacturer will evaluate the item in question. If the manufacturer and Patriot Jacks Outfitters determine the item is not defective, we will have to charge the customer for the original shipping (if Free Shipping was taken), the cost of the return shipping to our warehouse and the cost to ship the item back to you.
Defective Item Replacement: For items we deem to be defective, Patriot Jacks Outfitters and the manufacturer will replace the item with the exact same model and size. Changes in model, manufacturer, size or color will not be allowed.
Exchange Item: For Hawaii, Alaska: Due to the high cost of shipping, the customer will be charged the rate to reship the correct item or size.
Refunds: Due to an increase in processing cost, we have to balance ourselves in order to maintain our ability to offer competitive pricing. In the past we have fully refunded all items returned. Due to the increase in costs, we will have to implement up to a 15 percent restocking fee for all items that are returned for a refund. Customer must pay for shipping back to our warehouse. To avoid a restocking fee, choose to exchange an item. There is no restocking fee for exchanged items.
Refunds for Orders with Free Shipping: We will gladly process your return and refund. However, if you receive Free Shipping on the original order - you must return the item to us via the shipping method of your choosing. We will refund the amount of the order minus a charge for the original shipping to you.
Patriot Jacks Outfitters Mistakes: If Patriot Jacks sent out an incorrect item or size, we will replace the item at no cost to you - shipping included.